Terms and conditions

Revision Policy

Revisions are entirely possible with Artizign. At the time of deciding the package of your services, you can also decide the number of revisions permitted within the selected package. There are no additional fees if you are getting the revisions that are part of your design. There are no hidden charges if your design concepts remain the same. With a team that is entirely dedicated to giving you the best services possible, you can get the revised design within 48 hours. Fast services that guarantee your satisfaction with all our services.

Turn Around Time

We understand that the Turnaround Time is extremely important when we are talking about design services. Our team wishes to keep you involved in all stages of a design which is why our company has a policy of providing you with at least 48 hours or 2 working days to revise and review the designs. However, in some cases, Artizign may provide 72 hours or 3 working days, depending on the necessity of the task at hand.

An example of how the 48 hours or 72 hours Turnaround Time works is:

  • The order that you place for revision on a Tuesday will be provided to you by Thursday.
  • The order that you place for revision of a Thursday will be provided to you by Monday towards the end of the day.
100% Money Back Guarantee

At Artizign we are so confident in the services we provide that every client is offered a 100% money back guarantee on all design services. A 100% claim can be made if your case meets the terms assigned below.

  • In the case that you are not completely satisfied with the work that has been initially provided to you. A 100% refund can be made to you if you make the case obvious during the initial design phase.
SMS Terms of Service

SMS consent is not shared with third parties for marketing purposes.

Refund and Cancellation Policy

CANCELLATION: Artizign reserves the right to call off any project, no matter the circumstances.

  • A. The client has the option to put any project on hold for a month. If the client cannot be reached after that time, the project will be canceled and no refund will be given.
  • B. A project cannot be abandoned after three requests for revisions.
  • C. The project was paid for with a fake card.

REFUND POLICY:
A. If a client’s project isn’t started within 10 days of their purchase, Artizign will give them a 100% refund. However, this policy may be revoked at any moment for any reason. Additionally, if a refund request is made after the initial idea has been presented, the return will be prorated (less the processing fee and production cost incurred). In addition, any refund will be void if

  • i. Any request for design adjustments will be treated as a continuation of the project, and a refund will not be taken into consideration.
  • ii. The customer hasn’t responded in more than ten days.
  • iii. Accepted a deal or discount offer.
  • iv. The job needs to be finished quickly.
  • v. Disputed a matter.
  • vi. A third party outsources the project.
  • vii. Problems unrelated to the project or the company.

Disagreement with their business partner, a change of mind, or hiring a different firm to work on the same project.

B. If a client receives a refund, they are no longer permitted to use any concept or design that was given with them; if this occurs in any way, the client will face legal repercussions.

C. Duplicate payments will immediately receive a full refund.

FOR CANCELLATION & REFUND CLAIM
You must take the following actions to receive your refund:
By calling our main line 1-608-745-2868 or using our live chat service, you can request a refund. Sending us an email, starting a chat with us right now.

Once the necessary analysis is finished, we will start the procedure. As soon as we receive your refund request, we will respond to it as quickly as possible.

You won’t have any ownership rights to any designs submitted by Artizign once you’ve received your return; instead, the information will be submitted to the Copyright Acquisition of the Government Copyright Agencies in order to maintain legality.

Quality Assurance Policy

Artizign ensure that you are able to get the best services possible. All your requirements are made to ensure that you are satisfied. You will be provided with a well-researched design.

100% Satisfaction Guarantee
      o We offer as many revisions as possible to get complete satisfaction from your side for a design.
      o The aim of Artizign is to exceed all expectations of our clients.
      o It is a company policy to ensure that you are 100% satisfied at all times
Delivery Policy
      o The turnaround time will be as per the package, and the minimum time required for turnaround will be a minimum of 48 hours.
      o The websites will only be published when the client is completely satisfied with all the changes and the final product.
      o In the case of an urgent decision, you may contact customer support to get an urgent answer.
      o An email will be sent to confirm your order along with the account that you have provided and the date issued.
Design Ownership & Rights

Designs that have been finalized and approved by Artizign will be provided to the client. At the time of the finalization of the project, all core files will be transferred to the client as they will have complete ownership.

      Designs that have been finalized and approved by Artizign will be provided to the client. At the time of the finalization of the project, all core files will be transferred to the client as they will have complete ownership.
      o It is permissible for the client to use the final design as they seem fit.
      o Any product or material, or media created or generated during revision is not owned by the client.
Content Creation & Population

Creating or populating the content to a website is not the responsibility of Artizign unless specified previously. If the service has been purchased separately, the Artizign will:

      o Populate website with content for created for the client.
      • Populate website with content for created for the client.
      o The website will be populated with images or pictures.
      • Artizign will acquire images from stock photo websites.
      • Artizign will not be responsible for any manner for similarities between images used on the website that resemble other websites or content.
      o Artizign will include product details on the website
      • i. The product details will be provided by the client.
N.D.A. & Reputation Management Policy
      o Artizign does not share any information related to any customer, project, or services.
      o Artizign does not share any information related to any customer, project, or services.
      o Upon the completion of a task, both parties shall not provide defamatory comments for the other.
Record Maintenance

Artizign will maintain records and data of all tasks and projects in the case of misplacement by the client. A copy shall be provided to the client if required.

Customer Support

The customer representatives are available to answer all queries five days a week between 9 is to 6 pm. You can contact customer support between Monday and Friday every week. In the case that you wish to submit a query after business hours, you may do so through email. A member will get back to you as soon as possible the next day.

Technical Support Policy

Artizign is a design consultancy and design service provider. We will develop and design the services that you require. Technical aspects will be included when the client purchases a service or a package through email and chat. Artizign will provide the client with the basic information regarding those services and the settings required to make those services are operational. However, Artizign shall not provide detailed guides or installations of services. Services that are included but are not limited to are mentioned below:

      o Website Deployment
      • Artizign will deploy the website for the customer on a Hosting server provided by the customer or purchased through us.
        • Hosting Service provided by Artizign is a free service in some packages provided to the client as an added feature without any cost. If not part of the package it needs to be purchased from a Third Party Service provider either by the customer or through our own in house servers or cloud services.
          • A Hosting server provided by the customer (purchased from a Third Party)
        • In the event the website is hosted on a third party web server purchased by the customer, Artizign will not be held responsible for any kind of server or hosting-related issues.

There is no ongoing Service Level Agreement (S.L.A.) between the client and Artizign in terms of technical assistance or service outage unless purchased separately or included as an ongoing maintenance service.

      o Website Content Management System (C.M.S.: Content Management System)
      • Artizign will provide the customer with a user manual to use the website C.M.S. (Content Management System).
      • Artizign will not be responsible for training the client in the said website C.M.S. (Content Management System).
      o Emails Setup:
      • Artizign will be providing the customer with the necessary settings and information to install the emails on their end.
      • Artizign will not be responsible for installing said emails onto the customer end.
      • Artizign will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers. Artizign will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.

Artizign will not be held responsible in any way for customer’s failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer’s end.

Communication Policy
      o Artizign will hold no responsibility for any communication that has been done so through any other platform or medium. The only mediums of communications are either the contact number provided or through the Artizign Platform.
      o Any emails that are sent or received from info@artizign.com will be considered a valid form of communication.
      o Artizign shall not be responsible for any communication that has damaged, caused any issues or delays. .
      o Artizign takes complete responsibility that has been provided through our official domains.

© Copyright 2024 Artizign